“We didn’t know it was impossible so we went ahead and did it.”

“I began doing everything by myself, drawing without knowing how to draw, designing without knowing how to design, directing without knowing how to direct. It was all very experimental at the time, based on trial and error.”

Those quotes could have been from the same person but in fact they come from people in two different continents and relate to projects that couldn’t be more different. The former was a comment by one of the founders of the Great Western Society that now runs the Didcot Railway Centre. As teenagers in the 1960s, four friends set out to buy a small steam engine to preserve it from being scrapped as British Railways moved over to diesel. With the optimism of youth they embarked on a project that most would have considered impossible, that then grew into something much, much bigger.

The second quote was from the founder of the Brazilian swimwear company, Salinas, and referred to the period when as a teenager,  she started making bikinis at home for the local market. Salinas has now grown to be a global brand favoured by many A-list celebrities  - probably something that may have been considered impossible if it was considered at all. (Full article on the BBC business website.)

If all you see is obstacles you’ll never get anywhere. If you see opportunities there is a slight possibility that the impossible may be possible.

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Our doctors’ practice has recently combined forces with another practice and moved to a huge, purpose built, ultra modern building. The two practices continue to operate separately so each has its own waiting area. Ours occupies a very large and spacious area with dozens of seats. But why? With an appointment system, why do you need such an extravagant use of space.

When this building was at the planning stage, why didn’t someone take a look at the reason that they end up with a full waiting room. I can think of two reasons only:

  1. The doctors don’t start their surgeries on time. Not hard to fix!
  2. Consultations take longer than the allocated time. OK, so make the slots 12 minutes say, rather than ten. Or leave a catch up ‘blank’ appointment every so often.

These simple expedients could have saved a huge investment in unnecessary waiting space and reduced the frustration of appointment times having no relationship with the actual time of the consultation. Surely this is a classic case of devising a solution before/without considering the problem and its causes. A missed opportunity.

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Most businesses would say that there is too much legislation relating to employment. I’m sure that unions would say it’s necessary to protect employees’ rights. But does the legislation do more harm than good? For a start small businesses in particular are likely to go down the outsourcing route rather than taking on employees, and who can blame them? However, there’s another point. If you require legislation to keep you in a job, surely it can’t be a happy situation. Wouldn’t you be better off moving somewhere else? Just a day or two ago a headmistress was explaining how she had moved on one in six of her staff and saying that the conversations with them had been helpful to them to see that teaching wasn’t the right career choice for them.

Many years ago I had a guy working for me who just wasn’t cutting the mustard. We were puzzled by this but conversations with him and having him psychometrically tested revealed that he was the proverbial wrong shaped peg for the hole.  We got him moved to a more appropriate role. He was happier, we were happier and the company benefited from him being in a role where he was able to make a full contribution.

In his book, ‘From Good to Great’, Professor Jim Collins reports on very extensive research into how some companies outperformed their competitors over many years. One of the key factors was, as Collins puts it, having the right people on the bus and sitting in the right seats. This is possible only if there is flexibility to move people around or off that particular bus. Once we have a job that is reasonably secure and well paid, I suggest that most of us are reluctant to leave even if we don’t enjoy it. But this is helpful to no one. Allowing businesses to remove easily someone from the bus allows that person the opportunity to find the right employment for them … or gives them a necessary wake up call that they need to work harder in their next employment if that was the reason they’ve been ejected from the bus.

Is it right to deny someone the opportunity to move to a job that is better suited to them – that they will enjoy more? And why is it in anyone’s interest to protect lazy employees? Of course, there is another side to this. If employers communicate fully with their staff and involve them in all that’s going on, employees are more likely to feel committed to a business and what it is trying to achieve. An open and honest conversation in both directions will make it easier to ensure that people are on the right buses and buses have the right people on them.

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In his latest blog post, the BBC’s Robert Peston talks about interviewing the Tottenham Hotspur manager, Harry Redknapp, for a programme on football and business. ‘Arry, as he is affectionately known, is well known for his ability to motivate players and commented to Peston, “You know I think players will respond more by you telling them how good they are, rather than telling them what they can’t do. I find it’s no good shouting and screaming at players and telling them ‘you’re rubbish and you can’t do this’, because that doesn’t help anybody.” Although Manchester United’s Alex Ferguson is famed for his ‘hairdryer’ treatment of his players, it is exceedingly unlikely he could have become so successful unless he balanced it with a great deal of positive comment and encouragement.

Sadly it is something that many of us learn late on in life (and some never do). In sport, business or life in general, apart from the super confident (deluded?) most of us are all too aware of our shortcomings and need to be reminded of our strengths and abilities.

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Kazakhstan. Where? Oh yes, isn’t it one of the ‘Stans‘ that used to be part of the USSR? Backward sort of place somewhere in Asia?

Believe it or not, there was a supplement on Kazakhstan in last Saturday’s Telegraph. I was about to consign it to the recycling when a headline caught my attention. Peace and Prosperity: A 20 Year History. In the relatively short time since it gained independence from Moscow, there has been an astonishing development of the economy with a prevailing climate of tolerance in this multi-ethnic country.

I have an interest in geography, history, world politics and business but I had no idea whatsoever about this amazing success story. This got my mind leaping in several directions:

Many of our businesses are falling over themselves to get established in the accepted developing economies of China, India and one or two other countries. Are they missing a trick by being unaware of the potential in countries such as Kazakhstan?

By following the herd are businesses missing opportunities to develop and establish themselves in markets and market sectors that aren’t on their radar?

Kazakhstan is using its geographic location to be a crossroads or meeting point between East and West, North and South. It is actively avoiding ‘taking sides’ and talking with all sorts of unlikely bedfellows. Could businesses become crossroads and meeting points in a metaphorical sense?

It strikes me that there are several lessons that we can learn and potentially apply in a creative way with our businesses.

By the way, Kazakhstan is keen to develop its tourist industry if you fancy a fact-finding holiday!

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