Our doctors’ practice has recently combined forces with another practice and moved to a huge, purpose built, ultra modern building. The two practices continue to operate separately so each has its own waiting area. Ours occupies a very large and spacious area with dozens of seats. But why? With an appointment system, why do you need such an extravagant use of space.
When this building was at the planning stage, why didn’t someone take a look at the reason that they end up with a full waiting room. I can think of two reasons only:
- The doctors don’t start their surgeries on time. Not hard to fix!
- Consultations take longer than the allocated time. OK, so make the slots 12 minutes say, rather than ten. Or leave a catch up ‘blank’ appointment every so often.
These simple expedients could have saved a huge investment in unnecessary waiting space and reduced the frustration of appointment times having no relationship with the actual time of the consultation. Surely this is a classic case of devising a solution before/without considering the problem and its causes. A missed opportunity.




